Refund and Cancellation Policy

Everything we sell is a service delivered online or in person — there is nothing physical to ship, so no shipping charges apply.

Exploratory call

Booked once payment is confirmed. Our admissions team emails you within one working day to fix a time with the mentor.

Programme seat

Confirmed by email as soon as payment is confirmed. Access to sessions and material begins on the cohort start date shown on the programme page.

Certificate

Issued electronically after you complete the programme requirements.

Payment is confirmed by our payment gateway server-to-server. If your browser closed before returning to this site, that does not affect a payment that has gone through.

Every programme carries a money-back window. You may cancel within it for any reason and receive a full refund of what you paid — no deduction, no administration fee, and no need to give us a reason.

• The window runs from the cohort start date — not from the date you paid. Paying early never shortens it, and the window continues to run for a period after the programme has begun.
• The number of days is set per programme and is stated on the programme page and in the selection email that carried your payment link. Where a programme does not state one, it is 7 days.
• Cancelling before the cohort starts — always inside the window, so always a full refund.
• After the window closes — fees are no longer refundable, because the seat is held and faculty time is committed. Speak to us anyway if something serious has happened; see the exceptions below.

Until payment is received your place is held, not confirmed. It is released if the cohort fills.

The exploratory call fee is an advance on tuition, not a separate charge: when you enrol, it is credited against the programme fee, and your payment link is issued for the balance. If you cancel the call itself at least 24 hours before the scheduled time, the fee is refunded in full.

If we cancel a cohort, postpone it, or make a material change to its format, dates or faculty, you may take a full refund or move to a later cohort. This applies whatever stage the programme has reached, and no administration fee is deducted.

Serious illness, bereavement, or a medical emergency affecting you or your immediate family will be considered on its merits even after the refund window has closed. Write to us with the details. We would usually offer a deferral to a later cohort in preference to a refund.

• Where your access has been withdrawn for a serious breach of our Terms and Conditions.
• Where the enrolment details you gave us turn out to be false and the seat is cancelled as a result.
• Where the money-back window has closed and you did not attend, having had access to the sessions and material throughout. Non-attendance inside the window is not a bar to a refund.

Email admissions@legendsofmedicine.com from the address you used to enrol, quoting your payment reference and the programme name. Requests by phone or WhatsApp need to be followed up in writing before we can act on them.

We acknowledge every request within 48 hours and tell you our decision within five working days.

• Approved refunds are initiated within five to seven working days of approval.
• The money goes back to the original payment method. We cannot redirect it to a different card or account.
• Once initiated, it typically reaches you within five to ten working days, depending on your bank. That leg is outside our control.
• Refunds are made in Indian Rupees. On an international payment, currency movement and your bank’s charges may mean the amount credited differs slightly from the amount debited.
• Where taxes were charged, they are refunded along with the fee to the extent the law allows us to recover them.

Raise it with our grievance officer, whose details are on the Privacy Policy page and our contact page. Please come to us before raising a chargeback with your bank — a chargeback freezes the amount and takes considerably longer to resolve than a direct refund.